Privacy policy

You can always contact us if you have questions about privacy and the processing of personal data by sending an email to [email protected]. It is important to indicate your consent in the email so that we can reply to you.

When you have provided us with your personal data, Dansens Hus will use it in various contexts related to our activities such as sharing targeted information, competitions and invitations linked to our activities. You can withdraw your consent at any time.

What is personal data and what is processing of personal data?
Personal data is any information that can be directly or indirectly linked to a living person. Examples of personal data are name, social security number, address, email address, telephone number, image, purchase history, etc. Processing of personal data is anything that is done with it, such as collection, processing, alteration, storage, reading, disclosure, de-identification or erasure.

Purpose of the processing of personal data
We use personal data to run our business, deliver the services we provide and fulfil our obligations to our donors. We also use the information to create a better experience when visiting our website and to reach you with more relevant information and advertising about our performances. Here are examples of different purposes:

• To provide you with tickets and/or other items of value (e.g. gift vouchers) and to send you information and updates on the performance for which you have purchased tickets by email.
• Improve and adapt our communication.
• Meet the requirements for reporting anonymised visitor statistics that Dansens Hus has from the Government and the Ministry of Culture, among others.
• Monitor and develop our activities and services.

How do we collect personal data?
We receive personal data directly from you, for example when you register for newsletters and mailings, use our website, register for our activities, buy tickets for our events or contact us by phone, email or through personal contact with our ticket office.

How do we use cookies?
Our website only uses functional (strictly necessary) cookies. We do not use any third-party trackers, pixels or similar tracking technologies.

Analysing web traffic
When you visit our website, we store information about the website you visited us from, the parts of our website you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are in and browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our website and to detect and prevent possible misuse. The data is only stored on our server and is not shared with any third party.

Refrain from web analysis

Opt-out complete; your visits to this website will not be recorded by the Web Analytics tool. Note that if you clear your cookies, delete the opt-out cookie, or if you change computers or Web browsers, you will need to perform the opt-out procedure again.

You may choose to prevent this website from aggregating and analysing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

The tracking opt-out feature requires cookies to be enabled.

Recipients of personal data and reasons why we share your personal data
We will not sell or rent your personal data to other companies. We transfer or share your personal data with our processors, which are companies that process personal data on our behalf and on our instructions. These companies must comply with our security requirements in terms of technical and organisational measures in connection with the processing and are not allowed to use the personal data for other purposes.

How do you access and control your personal data?
You can get access to all your personal data collected by Dansens Hus by contacting us at [email protected]. We will respond to requests to access or delete your personal data within 30 days. If you have a Ticketmaster account, you can also review, modify and delete your personal data there.

How long do we keep your personal data?
We retain your personal data in a form that permits identification of you only for as long as is necessary for the purposes of the processing. We process and store your personal data for as long as necessary to fulfil our contractual obligations towards you and the requirements we have on us.

Personal data (email address) provided when you subscribe to our newsletter is only stored for as long as you are a subscriber. When you unsubscribe, we delete your personal data.

What are your rights?
Right of access: You have the right to receive information about the personal data about yourself that Dansens Hus processes.

Right of rectification: You have the right to have inaccurate personal data concerning you corrected. You can also correct inaccurate or incomplete information about yourself.

Right to restriction: You have the right to request that Dansens Hus' processing of your personal data be restricted. If you contest the accuracy of the personal data processed by Dansens Hus, you can request a restriction of processing.

Right to erasure ("right to be forgotten"): You have the right to have your personal data erased without undue delay if any of the following conditions apply:

• If the data is no longer needed for the purposes for which it was processed
• If the processing is based solely on your consent and you withdraw your consent
• If the personal data has been processed unlawfully
• If deletion is required to fulfil a legal obligation
• If you object to data processing based on a balancing of interests and there are no legitimate reasons that outweigh your interest.
• If the processing is for direct marketing purposes and you object to the processing of your data for this purpose.

In some cases, Dansens Hus may need to save information about the very people who do not want information to ensure that they do not receive information. This is due to limitations in our various systems.

Your consent
By using our services, you accept our privacy policy.

Do you have questions about our policy?
This privacy policy was updated on 10 May 2023. Dansens Hus may make changes to this privacy policy. The latest version will always be available on our website and if we implement changes of greater importance to you or regarding how Dansens Hus processes personal data, you will also receive information by e-mail about how this affects you. The information will be available in good time (30 days) before the update takes effect.

You can always email your questions to [email protected].

Thank you for your trust!